Active and Retired Military Members Receive Discounted Season Passes and Tickets for Veterans Day! Check out the details!
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Mountain High is the proud recipient of the National Ski Area Association’s (NSAA) 2009 Safety Award for Employee Involvement and Education. Check out the details!
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Faultline Creates New Features, Expands Natural Terrain, and Adds Four New Grooming Machines. Check out the Details!
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Southern California is on track for a tremendous snow year if recent El Nino reports hold true. Mountain High’s 12 year average is 141 inches per season, but snow reports show a whopping 278 inches during the last El Nino in 2004/05, and a record breaking 310 inches in 1997/98.
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Over the past 10 years they have spent more than $41 Million on everything from new lifts to remodeled base lodges to even a new resort.
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Three additions, including two big names join the Mountain High Pro Team. Check out what Mountain High said.
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National Ski Areas Association (NSAA) awards 2009 safety awards to nine resorts. Check out who had the safest slopes in 2009!
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Resort posts fourth strongest year in its history.
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Winter returned to Mountain High overnight as temperatures dropped nearly 20 degrees in the last 24 hours and snow began falling at 7am this morning.
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Wrightwood, CA (March 8, 2009) – Damaris Cand, newly appointed Guest Services Manager at Mountain High, is the face of customer service at the resort. She is responsible for delivering an exceptional experience to half a million visitors annually.
From the moment one arrives at Mountain High, Cand’s influence is evident. Friendly hosts dressed in bright uniforms greet guests as they visit the ticket windows. These hosts service visitors at the rental department, Winter Sports School, and beyond. In addition to the hosts, every front line employee is equipped with knowledge and a helpful attitude thanks to Cand’s unique customer service training.
“Our main focus is to help our staff understand the importance of always exceeding our guests’ expectations,” said Cand. “Our goals include making guests feel important and treating them with respect so that they want to return.”
Another of Cand’s goals is to train and continually motivate employees by creating a fun atmosphere where they are happy to come to work every day.
“I like working at Mountain High,” said 16 year old Nic Johnson, who works in the rental department at Mountain High West. “Compared to other places, everyone likes being here and they all smile and say hi in the mornings.”
Mountain High is Southern California’s most popular winter resort and attributes part of its success to the unyielding focus on customer service, especially in challenging economic times. Over the past few years the resort has undergone a number of physical changes including a complete base lodge renovation, increased snowmaking, upgraded tubing facilities, and more. But these improvements pall in comparison to Mountain High’s commitment to the guest.
“Guests who haven’t been here in a few years will see increased attention to detail and a happier atmosphere,” explained Cand, who is looking forward to continued customer service and improvement in future seasons.
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