customer service tips

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How To: Improve Profitability Through Superior Service

A 1980 government study about pissed-off customers showed that 96 percent of them do not complain, 90 percent will not return, and 13 percent will tell at least 20 others that you suck. That was nearly 30 years ago, when the Internet was still a twinkle in Al Gore’s eye and your customers had about one-billionth the options for sharing their experiences and spending their money. Here are some tips to help you and your staff.

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